Shipping

Please contact us before making a purchase so that we can calculate the postage.

Making a Purchase:

Please do not use the add to cart feature as we have no way at present of automatically adding postage, due to the many and varied weights and sizes of our products.  Please let us know directly what it is you wish to purchase either by e-mail at e-collecticagames@hotmail.co.uk .  We can then set the item aside and get the postage cost for you.  Any purchase made without requesting postage costs from us will be refunded but a charge to cover the cost of the refund will be subtracted from it.

Card Payments:

In shop card payments are accepted on new goods only and on sales of £10 or greater.  Phone payments can be accepted but  a 2% surcharge will be added to cover PayPal’s extra charges. This is aside from postage costs.
Collecting from Us:
Should you wish to purchase any of our games and find that we are due to be at a show or event that you will be attending or you are local to the Shrewsbury area please let us know and we can bring it along, or if you are a local arrange collection, and you can buy it from us then.
Furthermore if you are attending a show that we are due to appear at and find that the game you want isn’t in our little shop we will gladly try and order it in for you and bring it to the show.
Be aware that any special item ordered in for you must be paid for before the show. See payment methods below.
Please note: We always endeavor to keep our stock lists up to date but sometimes, during and just after shows, we cannot guarantee that all items listed on our site will be in stock. Should this be the case we will notify you and refund any purchase that you may have made.
If you wish to place an order without going through our online service, you may do so by informing us by either:

Telephone +44 (0) 7804 687884
E-mail e-collecticagames@hotmail.co.uk
(See below for accepted payment methods)

Shipping Costs:
Please contact us before making a purchase so that we can calculate the postage. Also be aware that orders sent to countries outside of the European Union may be subject to Customs charges and/or import taxes. If in doubt about whether these charges may apply to you check with your country’s customs before placing an order.
Payment Methods:
Cheque/Postal Order (Pounds Sterling only, drawn on a UK bank) made payable to Mr C J Smith
PayPal – (e-collecticagames@hotmail.co.uk). Or e-mail us for our bank details should you wish to transfer money directly.
Delivery:
We aim to dispatch your order to you within 5 working days of receipt of your order. We shall also e-mail you to let you know when the item has been dispatched. Should you have any queries then please contact us by email at e-collecticagames@hotmail.co.uk
Please note: that orders taken by phone or e-mail and paid for by cheque/postal order will only be dispatched once that cheque/postal order has cleared.

Privacy Policy:
e-Collectica Games do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Data collected by this site is used to:
1. Obtain and fulfill customer orders
2. Administer and improve our site and service
3. The only time information is disclosed to third-parties is solely for the purpose of delivering goods.
Returns Policy:
Should you discover that the item you have purchased from us is in anyway faulty we guarantee to refund your money, providing you contact us within seven days of receiving your order.
Please contact us before returning any faulty goods.
Please note: e-Collectica Games does not accept responsibility for costs incurred in supplying or returning correctly supplied and undamaged goods, and therefore we reserve the right to charge a handling fee of up to 30% of the value of the goods. Refunds will be made upon receipt of the faulty item concerned.
We recommend that any items returned are sent by Recorded Delivery. In the case of wrongly supplied or damaged goods we will refund your postage costs.
e-Collectica Games reserves the right to alter or amend the specifications and/or prices of the products offered for sale, or withdraw them.
Our Guarantee is in addition to your statutory rights.